 | Issue #50 I Jun 2025 | | | | Hi there, It's been another busy month. We had a great time connecting with so many of you at Zoholics! We love to see your enthusiasm and hear your insightful feedback. Now, with our biggest event of the year behind us, we're still not slowing down. We have more announcements, events, and opportunities on the horizon for you this month! While this first piece of news isn't a new launch, we're thrilled to share something we're particularly proud of—Zoho Schools of Learning is celebrating 20 years of bridging the gap between academia and industry. Established to identify and nurture talent, especially from underserved, rural backgrounds, it now accounts for 15% of Zoho’s total workforce! Here's to another decade of breaking norms and learning outside the traditional system. Next, a number of the big developments in this issue—including new AI capabilities and improvements to CRM for Everyone—are the result of thoughtful feedback from customers like you, so once again, thanks to our user community for sharing your insights with us. Read on to find out more about what's new and improved at Zoho. | | | | Upcoming Webinars ZOHO SKILLUP Unlocking the Power of Many-to-Many Relationships in Zoho CRM Tuesday, June 10th @10am PT, 1pm ET Many-to-many relationships in Zoho CRM are a powerful but often underutilized feature that can bring structure to the real-world complexity your business deals with every day. In this session, we’ll explore when and why to use many-to-many lookups, and walk through practical examples. If your CRM needs to reflect the real relationships that drive your business, this is a session you won’t want to miss. Save Your Seat Here | | | THE ZOHO ACCELERATOR How to Eliminate Support Inconsistencies Across Teams and Regions with Zoho Desk Tuesday, June 24th @10am PT, 1pm ET Discover how Zoho Desk helps you eliminate support silos and standardize customer service operations at scale. You’ll see how to design structured workflows, enforce accountability, and speed up resolution time using: |  | Blueprints for guided multi-step processes | |
| | SLAs and automation to maintain response consistency | |
| | Workflows and rules to ensure team accountability and compliance | | | | Save Your Seat Here | | | | Ulaa Browser for Enterprise Zoho's Privacy-first browser now includes features for everyone in the enterprise. New governance features help IT teams managing policy compliance within large organizations. Plus, we've added AI features to help the everyday user stay organized, like tab groupings based on usage. Take a look | |  | | | | | | | | | | | | | Improved communication  Zoho Writer has introduced captions, cross-references, and a table of tables, adding more contextual clarity and simplifying document navigation for readers.  Improve your presentation skills with the Zoho Survey add-on in Zoho Show. Users can now provide charts to clarify insights, boost credibility, and help your audience grasp trends, all without switching between apps. | | | | Evolving with AI "AI agents will become increasingly adept at understanding nuanced contexts and enabling adaptive and personalized interactions." 
Ramprakash Ramamoorthy Director of AI Research | | In a recent article, our Director of AI Research, Ramprakash Ramamoorthy, states that modular AI, edge intelligence, and self-learning agents will change the business game completely. And Zoho is already on top of it! Zoho Desk has introduced fresh features to streamline customer interactions. From AI-driven conversations to powerful customizations and accessibility upgrades, we’ve reimagined every touchpoint to help your customer service stand out. Plus, the smart AI-based chatbot in Zoho Sign can now answer all your questions about the app, its features, and integrations! | | | | Accuracy through automation  We're bridging the gap between digital support and physical presence with the new geolocation feature in Zoho Lens. Geolocation increases accuracy and reliability while optimizing operations through enhanced location verification.  Forget logging mileage manually—Zoho Expense has brought automatic mileage tracking to its mobile app! Log your rides automatically, track mileage during work hours, and exclude personal trips with just a swipe.  Inventory management has become a whole lot easier with Assemblies and Kits in Zoho Inventory. Users can now create Assemblies and Kits to bring more accuracy to managing composite items, aligning more closely with how businesses work in the real world. | | | That's all the updates we've got for the month, but stay tuned for all the latest news in our ecosystem! Have questions or something specific to discuss? Let us know—we love to hear from you. | | Until next time, Natalie Allstead Zoho for Enterprise | | | | |
