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 Dear Partners, The past month has been a whirlwind for us (and for Nova '25✨). From Zoholics and Inspire to our first partner meetup in Dubai and exclusive training sessions, Nova has been everywhere—meeting customers, connecting with partners, and sparking new conversations. This edition of Beyond the Chat is packed with stories, updates, and resources we’ve built together with you. Let’s dive in! What’s new?  Nova ’25, our biggest release yet, has been on the move—and it’s been quite the journey. At Zoholics Malaysia, Fiaz Ahmed, our Product Manager, showcased how bots can seamlessly handle real-time conversations and support use cases across industries. A key highlight was how Zia has been deeply woven into SalesIQ—powering the Answer Bot, simplifying workflows, and delivering productivity features that free up teams to focus on higher-value conversations. Attendees left with a new appreciation for how customer engagement can be scaled without losing the human touch. At Malaysia Inspire, the focus shifted to strategy—partners discussed not just what AI can do, but how quickly they can bring SalesIQ along with Zia-powered features into their client solutions. And it didn’t stop there. Beyond these events, we’ve also been collaborating with Zoho’s regional teams across webinars and local meetups, Nova '25 became the centerpiece of discussion. Every time it was introduced, questions came in and we began exploring integration opportunities and real-world deployments where SalesIQ + Zia can deliver tangible business impact. Partner playbook: Winning deals and maximizing revenue with SalesIQ  As a Zoho Partner, you’re not just selling software—you’re delivering business growth solutions. This section will help you understand how you can position SalesIQ for different industries and boost your deal size. During the Nova release sessions, partners shared valuable insights on how combining SalesIQ, Bigin, and WhatsApp can unlock new opportunities:
Partner webinars Beyond meetups, we’ve been running a series of Partner Webinars across regions.  In a partner-exclusive walkthrough, Product Marketer Kiruthika Devi unveiled the latest Zoho SalesIQ updates—covering 25+ features and enhancements to our live chat and chatbot platform. From intelligent automation to deeper insights, these new capabilities are designed to help your teams work smarter, respond faster, and deliver better customer experiences. ✨These webinars weren’t just routine updates—they offered Partners a front-row seat to Nova ’25, with feature deep-dives, real-world use cases, and interactive Q&A sessions. Partners could bring their questions live and learn how others are positioning Nova in different industries. Feature spotlight ✨ Great chatbots aren’t just about automation—they’re about meaningful, human-like interactions. To help you (and your clients) build bots that make an impact, here’s a quick guide:
 Share this guide with clients who are building bots for the first time to help them get started effectively. 🔌 Partner plug of the month – CRM product display in chatbot  Plugs help you perform customized actions on codeless bot platforms. This section will help you understand how plugs can enhance your bot-building for clients using Zoho SalesIQ. We’ll cover plugs use cases in every month’s newsletter. Introducing CRM product display in chatbot If you use CRM products module to manage your business offerings, whether it's services, properties, or retail items, you can now fetch and display your CRM products directly within your chatbot in a sleek carousel format using our latest plug. Most businesses already use chatbots to automate customer interactions. Why not let yours also drive product discovery and sales? 💡 Pro Tip: Use this plug to showcase services, retail items, or properties, guiding users from inquiry to purchase—all inside the chat experience. 📢 Stay connected and keep growing! We’re excited for what’s ahead—more learning, growth, and wins together! Keep an eye out for exciting updates in our upcoming editions. Until next time, Kiruthika Devi (KD), Team SalesIQ |
